United Kingdom (UK) Trading & Collecting Worldwideinfo@myshca.co.uk

Buying

Getting Started

First of all, you will need to register as a Community Member or both Buyer and Seller.

 

Only registered users can purchase collector’s items at our collectors marketplace –  purchasing is not available as a guest to protect other members from unwanted activity. To register as a Member + Seller, follow this link to Sign Up.

 

It is advisable to check each Seller’s Terms and Conditions before any purchase, as it will explain the Seller’s T&Cs, including their return options, for example.

 

If a Seller hasn’t published their T&Cs the global Silverhammer Coin Auction Terms and Conditions will be shown and will apply.

 

Your purchase is always protected under our Terms and Conditions as well as the Consumer Rights Act or Distance Selling Regulations including Online Selling.

 

Our marketplace operates from Great Britain (UK) and is trading globally but there may be restrictions in place for some destinations. We are working to publish a full list of countries to which items can be shipped.

 

Our Sellers can decide which countries they sell to, and do not sell to some destinations even if the marketplace operator (that’s us) allows it. Check if the Seller offers postage methods for your destination to see if you can trade with them. 

 

Silverhammer offers auctions and general listings formats.

Auction Listings

Participating in auctions is the most exciting way to purchase items. However, you are entering a contract with the Seller. You need to ensure that the amount you bid is the amount you agree to pay plus postage costs, if any.

You can participate in an auction after a successful login. Review the auction and place your bid for any item you wish to win. 

 

If you wish to cancel a bid, for example when it was submitted by a mistake, you need to request deletion via the Support Form and provide reasons.

 

It is very important that all bids are submitted carefully and with the intention to commit to the purchase. 

 

It can take up to 24 hours for the bid to be deleted. It is not possible to cancel bids instantly so you may need to contact the Seller directly. If you won the auction, the Seller may not be obliged to meet your request to cancel, although (especially if other members have made bids) it would be courteous of them to accept the request. 

 

Sellers can offer a Buy Now price to give users a chance to purchase an item straight away without a bidding process. This option will not be available if the bidding exceeds the Buy Now price and the item will go to the highest bidder. 

 

You will win an auction if you placed the highest bid and it remains the highest bid at the timed end of the auction. To win the auction your highest bid needs to be the same or greater than any reserve price set by the Seller.

 

After you win an auction, an email will be sent to you containing a link to secure payment or the payment can be made from the My Won Auctions tab in the User Menu. Payment should be made within 72 hours of the time the auction closed, although ideally you should pay right away.

 

You will get 2 more payment reminders, after which you risk your bid failing. 

 

You can check the bidding history, including your bids, in the Auction History tab on the product page.

We will automatically bid up to your highest bid set in an auction keeping you just at the lead up to the maximum price you are willing to pay.  Just enter your maximum bid and sit tight.

 

If you are outbid immediately, you need to increase your highest bid until you outbid another member’s highest bid.  

 

If you get outbid, we will send you an email notification so you will get an opportunity to review the current price and submit additional bids if you wish to do so.

 

General/Standard Listings

If you purchase an item, you are entering a legal contract with the Seller. You need to ensure that you are happy to pay the price displayed, plus postage costs.

The General or Standard listings format is a classic way of making a purchase and allows you to buy an item straight away.

Standard listings can be a Simple Listing or a Variable. 

Simple Listing

Simple Listing is one on its own and with 1 price.

Variable Listing

Variable Listing can have variations; for example, a coin that is made from base metal and another similar coin made from precious metal. Both are presented in one listing but depending on your selection  different prices and information will be shown.  

Watch List

While you browse the listings you can add them to your Watchlist for easy product management, convenient viewing or auction watching.

For your convenience we’ve also added the Recently Viewed section to our homepage.

Making your first purchase

First, check the item specifications. Sellers may also refer you to the Numista catalogue so all basic details can be confirmed. Ask relevant questions to ensure the item matches your criteria.

 

When you are sure and ready, add the item to your basket and proceed to the payment page. 

You can purchase multiple collectible items from various Sellers at once.

Participating in an auction

To win an auction you need to place a bid. When you win an auction, you will receive an email with a payment link which will also be found in the  My Won Auctions tab of the Member Menu. 

Please make payment immediately, and in any event within 72 hours from the time of the auction end time.

 

If a payment is not made the Seller can relist the auction, open an unpaid item case and provide negative feedback on your account. 

Purchasing Subscriptions

All subscriptions can be purchased separately. Subscriptions and items may not be purchased at the same time. So, if you add any physical items to your basket and proceed to purchase a subscription then these items will be removed from your basket. You will need to add them again. 

 

Subscriptions can be purchased from the Subscriptions page. Depending on whether you are an individual Seller or business you may need to migrate your account in the process.

Our subscriptions are tailored to fit your needs and custom plans are available on request. 

Contacting a Seller

You can contact Sellers from the listing page or from their store. You need to be logged in to send messages or request support, as well as to arrange returns.

Cancellations and Returns 

You have the right to cancel any order and request a full or partial refund. You can check the Seller’s Terms and Conditions  and the return period on the listing page.

 

Sellers can set their own return terms and conditions but these need to meet Silverhammer guidelines. If a Seller does not specify a returns period, then the Global Silverhammer terms will apply.

 

To arrange a return, contact the Seller as soon as you become aware that you wish to return it and politely ask the Seller to cancel the order and let them know the reasons. You can do this from the order detail page, or contact the Seller via the Support button.

 

Members need to provide the Order Number and clearly communicate which items they intend to return and why. 

 

Sellers should respond in 2 working days after your request.

 

After the Seller agrees to accept the return and request a refund to be processed via the payment system the funds can take a couple of days to arrive in your bank account due to security reasons, usually much quicker than that. This is outside of the control of the Platform Operator.

Unpaid Item Case

In some cases, for example if you simply changed your mind, private sellers have no obligation to accept your cancellation and may open an Unpaid Item Case against you. This may lead to the suspension of your account if you don’t comply. If you disagree with the Seller, you should open a case for review.

 

If your item arrived damaged or is not accurately described then, the Seller must accept the return.

 

Visit and read our Terms and Conditions page to make sure you understand your rights.

Return Requests

You can request returns from Order Actions in the Orders page of My Account before the expiry date.

 

If you need to request the return of an item after the return period expired, for example when the item is not as described or if the Seller didn’t provide a return option, you can do this from the order confirmation page, My Account/Orders/View.

 

Alternatively, use Send Message or Request Support from the listing page or the Seller store.

 

Your rights aren’t affected. https://www.gov.uk/consumer-protection-rights

 

Returning an Item on Silverhammer Auction Platform

If you are expecting a refund but it is late, please ensure you check your account provider statement before contacting us.

 

Firstly, please contact the seller for clarification and confirmation. If this doesn’t help please contact Silverhammer Customer Services or open a case.

Review

After each purchase, members can review a Seller for each transaction. By reviewing, buyers and Sellers gain and build authority and trust.

Table of Contents

If you wish to cancel a bid, for example when it was submitted by a mistake, you need to request deletion via the Support Form and provide reasons.

 

It is very important that all bids are submitted carefully and with the intention to commit to the purchase. 

It can take up to 24 hours for the bid to be deleted. It is not possible to cancel bids instantly so you may need to contact the Seller directly. If you won the auction, the Seller may not be obliged to meet your request to cancel, although (especially if other members have made bids) it would be courteous of them to accept the request. 

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