United Kingdom (UK) Trading & Collecting Worldwideinfo@myshca.co.uk

Points-Based Reward Program

Rewards for participation in the community

Rewards for small or big purchases and marketplace involvement

Spend SHCA Coins across the marketplace and get free collectable items

 

Points-Based Reward Program

We are all about giving back! Members can collect points called SHCA Coins for certain actions they perform on the website.

 

The Points-Based Rewards is our loyalty programme that rewards our users for their involvement in the community and the marketplace. The points (SHCA Coins) can then be used and spent at the checkout to receive a free collectable item of choice.

The points

Members collect points called SHCA Coins. The points earned with accordance to these terms are property of Silverhammer Auctions Ltd until redeemed. 

 

Your points balance will be clearly displayed within your account and member profile, including any transaction with a reference, and statement.

All rewards are subject to availability.

 

All points are collected or redeemed at your own risk. We do not take any responsibility for the quality and condition of any goods delivered, or failure to collect or redeem goods earned in the programme. 

The SHCA Coins (points) never expire but if a member closes their account, then the rewards will be deleted.

 

We reserve the right to terminate inactive accounts without notice. Any points collected on inactive accounts will be deleted and therefore lost.

 

The points have no monetary value and have no expiration date. However, if a member does not login in a 12 month period their account may be terminated. In this case all points will be lost and cannot be reinstated.

 

SHCA coins will be credited to the member or purchaser account, or both buyer and seller if applicable, and are available to spend instantly when credited.

 

In some cases, the points to be awarded the transaction status needs to be set by sellers as ‘Completed’.    

 

If the transaction is cancelled and an item returned, the points will be deducted from the members account. 

 

In a case of dispute, and depending on the outcome, the points earned will be revoked at our  discretion.

 

Points are not transferable to another member or account, and cannot be exchanged for their monetary value.

 

Points may not  be sold under any circumstances.

 

Exchange Rates

For each 1 pound (£1) spent you collect 1 SHCA Coin. Our exchange rate is 0.5% so for every £1 spent you earn ½ pence. For example, the following figures show the value of points as follows:

 

1000 SHCA Coins is worth £5 to spend,

500 SHCA Coins is worth £2.50 to spend,

100 SHCA Coins is worth £0.50 to spend.

 

How to earn SHCA Coins

Points can be collected for purchases on the marketplace, and for certain actions made in the community.

 

To earn points at the Marketplace a transaction must take place using credit/debit card or points redeemed via the points payment gateway and in some cases via a transaction marked as completed.

 

When members pay for a transaction using SHCA Coins (points) then the points will be awarded for the cash value of the transaction, excluding any taxes and postage fees.

 

Members can collect 1 SHCA point per £1 on all transactions that take place on www.silverhammercoinauctitons.co.uk excluding any taxes and shipping fee.

 

Points earned in the Silverhammer Community are earned by completing certain actions and are periodically limited. Members do not need to spend cash or use credit/debit cards. The full table of actions that generate rewards can be found below.

 

Points are collected automatically. Members do not need to input any code or account number to collect points.

 

The maximum number of points earned in one transaction is 10,000. Any earnings above 10,000 points will not be converted into awards. 

 

The minimum spend to collect SHCA Coins is £1.

 

From time to time the promoter (us) will publish promotions or issue coupons or vouchers which can be earned only in the time frame advertised. 

 

During promotional periods, the point value may increase. This will be clearly defined and advertised. If no end date is specified, we reserve the right to end the promotion at any time.

 

There are some transactions that are not eligible for earnings. These are unauthorised purchases, purchases made fraudulently, refunded purchases, purchases/actions that are not part of the loyalty programme, or when daily/monthly transaction/action limits have been exceeded. 

 

How to spend SHCA Coins

Members can use SHCA Coins to purchase collectors’ items. If there are enough coins in your account you will be able to select Pay with the SHCA Coins option. The amount will be deducted from your account.

 

Currently, only the full cart amount can be redeemed and there is no minimum redemption threshold.

 

Any points collected can be redeemed currently only in one currency, British Pounds Sterling (GBP).

 

Disputes

If you have a complaint in relation to our loyalty programme you can contact us via the Support Centre or Contact Us form or Live Chat.

 

We strive to resolve any difficulties promptly, and will try to find solutions and investigate what, if anything, has gone wrong. We will let you know the outcomes as soon as possible. 

 

If you are not satisfied with our resolution or the steps we have taken, you may wish to contact any third party resolution provider.

 

Any feedback you provide will be carefully reviewed, to help us resolve the issue and to  ensure we can provide the best service possible.

Table of points award per action

Action Points Amount Limits Total per Year
Member Sign Up
10 pts.
n/a
10 pts.
Private Seller Registration
100 pts.
1 (lifetime)
n/a
Business Seller Registration
500 pts.
1
n/a
Sign UP referral
200 pts.
2 per month
4800 pts.
Visits referral
10 pts.
2 per week
1080 pts.
Anniversary
10 pts.
1 per year
10 pts.
Store Purchase
1 SHCA Coin per £1 spent *
n/a
unlimited
Earn Badge
10 pts.
n/a
unlimited
Viewing Posts
1 pt.
5 per month
60 pts.
Viewing Pages
1 pt.
5 per month
60 pts.
Viewing Listings - Member
member 1pt.
5 per week
260 pts.
Viewing Listings - Seller
10 pts.
1 per week
540 pts.
New Activity
1 pt.
10 per month
120 pts.
New Comment
10 pts.
5 per month
60 pts.
Favourite Activity
10 pts.
5 per month
60 pts.
Profile Picture
100 pts.
1 (lifetime)
n/a
Profile Cover
100 pts.
1 (lifetime)
n/a
New Friendship
10 pts.
10 per month
1200 pts.
Friendship End
- 10 pts.
n/a
n/a
Wishlist
10 pts.
10 per month
1200 pts.
Log in
1 pt.
1 per day
365 pts.
New Group Forum
10 pts.
1 per month
120 pts.
New Group Forum Topic
10 pts.
1 per month
120 pts.
New Group Forum Post
10 pts.
1 per month
120 pts.
New Group
100 pts. **
n/a
n/a
Group Deletion
- 100 pts.
n/a
n/a
Group Picture
100 pts.
1 (lifetime)
n/a
Group Cover
100 pts.
n/a
n/a
Joining Group
10 pts.
10 per month
1200 pts.
Leaving Group
- 10 pts.
n/a
n/a
New Group Post
1 pt.
10 per month
120 pts.

*excluding any taxes   ** min 10 members required

 

Terms and Conditions

  1. The Points-Based Reward Programme (loyalty programme) Terms and Conditions of participation are part of the General Terms and Conditions. 
  2. Please read these terms carefully before using the loyalty programme. Members agree and accept these terms and conditions, and  become entitled to collect and spend SHCA Coins (points) when registration takes place in line with our  General Terms and Conditions and Privacy Policy, as amended from time to time. Members should review these terms and conditions periodically and understand them.
  3. If you do not agree to these terms and conditions, you should opt out by contacting us via the Support Centre or the Contact Us form. 
  4. We reserve the right to amend these terms and conditions when required. Changes may be made without any prior notice or notification, although we will endeavour to notify members of any major changes.
  5. Silverhammer Ltd offers the loyalty programme at its sole discretion and does not give any warranties to any part of the content in connection to this loyalty programme, including any comments and views published, excluding those that are required by law. 
  6. Any data and/or information provided is for guidance only and any use of the content is at the user’s own risk.
  7. Any information available on the website can be copied and saved or printed for personal use only. Use of such content for business purposes, including those not for profit is wholly prohibited. 
  8. Due to the nature of the activities on the website taking place online we do not guarantee error free or full operation at any given time. We will not be liable for any failure or malfunction of the loyalty programme or the website and any related systems, technical problems or malfunction, any loss from possible changes to the loyalty programme or the website, or any expenses arising from using the loyalty programme.
  9. We reserve the right to deduct SHCA Coins from any account registered on the website (www.silverhammercoinauctitons.co.uk)  that were not awarded in accordance with the Terms and Conditions, or when there is a breach of General Terms and Conditions and/or when any member account is suspended and/or terminated due to any breach or misconduct, or awarded in error or fraudulently or due to inactivity.
  10. We reserve the right to amend or terminate the loyalty programme without any notice and to cancel these terms and conditions wholly or partially and to remove any promotions.
  11. We, our employees, partners, or licensors do not make any representations or warranties of any kind whatsoever in connection with these terms and conditions as they relate to the loyalty programme.
  12. Any of the rewards associated with the programme, including but not limited to warranties of merchantability, or infringement of fitness for the particular purpose, except those required by law do not create any liability in a case of data loss and unprecedented circumstances out of our control.
  13. Our Intellectual Property, such as our logo and other graphics, text and content, are protected by copyright laws.

Eligibility

Users who register and become a member are eligible to enter the loyalty programme. Only one account is permitted per person/email/mobile number in one geographical region/country.

 

Members must provide all valid and accurate personal information on registration.

 

Enrolment is automatic and free of charge.

 

The programme is open to individuals only. Members, who are under the age of adulthood (18) can participate in the programme only with the consent and supervision of parent or legal carer but please note minors under the age of 12 are not eligible to join this programme.

 

In case of any violation of our Terms and Conditions, or misconduct in relation to these Terms and Conditions and any other terms of this website, we reserve the right to withdraw members from the loyalty programme at any time and deduct points from their account. This is at our discretion. 

 

We may terminate your account in a reasonable time frame, or without any further notice. We may not be able to give you notice of termination if you provided false information, or if there are events outside of our control.

Quick Answears

Currently, only the full cart amount can be redeemed and there is no minimum redemption threshold. We are planning to introduce partial payments in the near future.

You can spend SHCA Coin at checkout and pay for an item using the points. If there are enough SHCA Coins in your account you will be able to select Pay with the SHCA Coins option. The amount will be deducted from your account.

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