United Kingdom (UK) Trading & Collecting Worldwideinfo@myshca.co.uk

Selling

General

After successful registration, Sellers get a dedicated Seller’s dashboard. If you have a non-Seller account you can become a Seller from your My Account page or from the User Menu by clicking on the Become a Seller tab or from login window.

 

To start selling you need to have an active subscription. Your selling capacity will not be enabled without a valid subscription. 

 

Different Dashboard sections and store features are available to you depending on your subscription plan. 

 

Seller Store

The Store is the central place for your business, where you can showcase all your listings, display your Terms & Conditions, and show reviews, coupons, and your biography. 

 

Members can visit your Store to view the business. They can follow it, add it to their favourite stores, and share on major social media platforms. 

 

Seller Dashboard

This page gives Sellers an overall summary of their store activities and a quick insights summary. In addition, you will get suggestions on how to improve your store appearance.

 

Sellers can see overall sales figures, earnings, page views, orders, and products overviews. Moreover, Marketplace Operator announcements are posted here and can be viewed on the dashboard

Listings

This is where you can add new products and perform certain actions relevant to your products like edit, delete, view and duplicate. All your products will be listed in a table with useful insights. 

 

Sellers can advertise their products by clicking on the megaphone icon and following the instructions provided. 

Publishing new listings is super easy, and product management is made simple by  the intuitive Seller dashboard.

Check out how to Publish your First General Listing

Auction

Sellers can add auction listings and view auction activity as well as perform certain actions like edit, delete and view auctions.

 

Sellers can advertise their products by clicking on the megaphone icon and follow instructions given. 

Publishing new auctions is really easy and auction management is made simple by an intuitive Seller dashboard.

 

Check how to List your First Auction.

Orders

All your customers’ orders will appear here, displayed in a table with descriptions like: complete orders, view orders details, download packing slip or invoice.

 

Sellers can click on the order number link to view their order details, create shipments, manage refunds, or give a member review.

Coupons

Sellers can create coupons with discounts and free shipping options.

Reports

This is a reporting dashboard. Sellers can see their sales overview, sales by day, top selling listings, top earning listings and a financial statement.

Return Request

Sellers can see and manage all return requests submitted by their customers. 

Note that customers can also request returns via the Store Support system.

Followers

This page displays all members who follow the Seller’s store.

Subscription

On this page Sellers can view all subscriptions available to them as well as the details of the current plan held.

Sellers can purchase new subscriptions or migrate their account.

Analytics

Store Analytics shows useful insights into Sellers store performance, user visits, their location and keyword insights, and more.

 

Analytics can be set up from Seller’s Dashboard/Settings/Store SEO (Search Engine Optimisation). 

Announcements

Marketplace announcements are shown here. Sellers can view and delete announcements once read.

Tools

This section allows Sellers to import and export their product list in XML and CVS files.

Support and Returns

Sellers can view customer support requests and enquiries, including return requests.

Store Settings

All store related settings can be accessed here. Sellers can set up their payment method for payouts, verify their identity or business, set up shipping and the Shipstation premium shipping management tool, connect their social media accounts, set policies, and set Store SEO (Search Engine Optimisation).

 

Please visit this page to learn more about how to set up a store.

 

In addition to all the above features, Sellers can visit their store, edit their account or log out.

If you don’t have a Store in your subscription pack, or your subscription has expired, you will be redirected to the subscription page.

Setting Up Your Store

Before Sellers publish their auctions or general listings it is important to set up a store.

Seller’s Wizard 

Thank you for choosing Silverhammer Coin Auctions & Stores to power your online store! This quick setup wizard will help you configure the basic settings.

 

Step 1- Wizard

We recommend setting up your account using the wizard to maximise your selling outcomes,

 

Please ensure you fill in your address and select your country of residence, which will be verified at a later step,

 

You will need to set up your Payouts and connect your secure account to receive funds automatically (recommended).

 

Step 2- Seller’s Dashboard Settings

 

Set up your shipping and postage methods.

 

Optionally, set your own Terms & Conditions and Returns Policy.

 

Add other store features if they are available in your account.

 

Step 3 – Verification

Verification is a security requirement. Successful verification also brings benefits, as it adds a layer of trust and authenticity.

 

When you verify your identity, we will show your customers that you are a verified Seller.

We hope you get real pleasure – and a bit of a buzz – from  Silverhammer Coin Auctions. If you have any questions about setting up as a Seller, please look in our Support Centre where you will find support concerning the smooth functioning of our community. You will also find our Frequently Asked Questions.

 

If you get stuck, feel free to get in touch via our Contact Us page, and the Support Request form.

Store Settings

Store

This is your store’s basic information page, like the store name, address, phone number, and company details. Company details can be left blank if you are a private/individual Seller.

 

Sellers can upload banners to show the store’s main field of interest and to get the attention of members or customers. In addition, a logo or avatar can be added. 

 

Store categories can be selected and how many products should be displayed on the store per page.

 

Sellers can choose which sections should be displayed in their store to help viewers reach the right sections such as: Advertised Products, Latest Products, and Best Selling Products.

 

Sellers have the option to enable their own Terms and Conditions (T&C) and describe their terms, and other specific ways in which their store operates.

Seller Terms and Condition should comply with Silverhammer Coin Auctions Terms and Conditions, Consumer Rights Act or Distance Selling Online Selling

Payment

To receive your funds automatically, Sellers need to set up their secure Stripe account and connect it to the Silverhammer Platform. 

Setting up the payment method is easy.

 

Go to Add Payment Method and select Direct to Stripe,

Click on Connect with Stripe,

Follow the onboarding instructions. If you already have a Stripe account you can use the same email.

If you are a private/individual Seller you can select Sole proprietorship.

 

Visit this page for more information.

 

Stripe will handle the onboarding and identity verification processes. 

 

If you do not connect your Stripe account the funds will be transferred to us. You can request a manual payout via the Support Form but it will take longer to receive your money, and there is a fee associated with this service.

 

See our fees page for more information.

 

Sellers with their Stripe Account not connected to Silverhammer need to have their ID verified via the Sellers Dashboard/Verification. Otherwise, we will request Verification before transferring any funds. 

 

Sellers will need to provide their bank account details. The request will be processed within 7 days. If a non-UK bank account is provided then additional processing charges may apply.

Verification

Sellers can verify their identity, addresses, contact details, and business information from the Seller dashboard. We will show you are a verified Seller on the listing page in Seller Information Section by showing the following icon Verified Seller.

 

This helps to increase trust throughout the platform and as a result will help you to sell more.

 

After successful verification, all documents submitted will be deleted from our servers but, for legal reasons,  we may keep some documents for up to a year to prevent risk of impersonation. They will be stored securely offline and encrypted, and not visible to anyone. 

 

All documents you submit must include your name and at least one must have your picture and date of birth. 

 

ID Verification

Sellers can verify their identity by submitting one of the following documents:

 

passport,

 

national id card or

 

driving licence.

 

We may accept other than government issued documents with your picture that clearly show your name that can be matched with the name you gave during the registration process. Accepted documents include: membership cards, student cards, certificates or diplomas.

 

Phone Verification is completed during our secure registration process.

 

Address Verification

Sellers need to check their details and submit proof of address. Acceptable documents include:

 

driving licence,

 

utility invoice, 

 

mobile phone invoice, 

 

council tax.

 

Social Profiles Verification

Simply connect your Facebook to verify.

Business Verification

To verify their business, Sellers need to submit relevant documents.

 

Check that paperwork is up to date and has been issued by the appropriate authorities. We need to see the business legal name, address, and bank account details.

 

Accepted documents include:

 

Certificate of Incorporation, 

 

business registration or licence, 

 

government tax registration, 

 

bank statement.

 

Shipping Settings 

Shipping costs for your listings are easy for the potential purchaser to see on a listing page.

 

Sellers can set shipping methods and costs for each zone available. There are 6 zones, one for each continent –  we have left out Antarctica!

 

Sellers need to configure each zone separately. Regions can be made up of Countries, States or whole continents.

 

What is a shipping zone?

 

A shipping zone is a geographic region where Sellers can offer shipping methods and costs. We will match a member to a single zone when the shipping address is entered and show the shipping methods available to them.

 

If you don’t wish to sell to any particular continent or continents you can ignore settings for those zones. Optionally, you can limit to which countries or postal codes to which you wish to sell.

 

For example, Sellers can have given rates for the UK mainland, and separate rates for islands like the Isle of Man or the Outer Hebrides, which usually carry more expensive shipping costs.

 

If no shipping method is selected by your customer, they will be presented with the following message at checkout:

 

No shipping method has been selected. Please double check your address, or contact us if you need any help.

 

Add shipping methods

To add a shipping method to a zone from the Sellers Dashboard, you will need to click on Settings/Shipping.

 

You will be shown all zones available. Click on Add Shipping Method or hover on Zone Name and click on Edit.

 

On the next page you will see the Zone Name and Location. You can select countries you wish to sell to.

 

You can limit this further by adding postcodes separated by comma (,).

 

Now you can add a Shipping Method by clicking on the +Add Shipping Method button. From the pop up you can choose from Flat Rate or Free Shipping. The name of each method can be changed in the next step. Sellers can easily switch off any methods, for example Free Shipping can offered as desired.

 

If you offer Free Shipping, set this option first. It will always be selected, if available.

 

You will see the method created: hover on its name to Edit or Delete it. 

In the pop up, Sellers can change the Title (for example 1st Class Signed For or 1st Class Insured), set the cost, and add a description.

 

Sellers can use the following formula to set costs per item or total cost of items, or percentage cost:

 

Enter a cost (excl. tax) or sum, e.g. 10.00 * [qty]. Use [qty] for the number of items, [cost] for the total cost of items, and [fee percent=’10’ min_fee=’20’ max_fee=”] for percentage based fees.

 

For Free Shipping Sellers need to set requirements for free shipping to apply and a minimum order amount, if required.

Shipping Policies 

Sellers should add their shipping policy, return policy and order processing time on the listing page. This is displayed under the Shipping Tab.

 

This helps members to see your terms and conditions when looking at a time listing, instead of going to the Seller’s store to check it.

 

See also Store Settings/Return Policy guide here.

 

How to Create a Shipment 

Sellers can create shipments from Seller’s Dashboard/Orders.

 

Click on the order number and then on the next page click Create Shipment button to expand the shipment settings.

 

Select the checkbox belonging to the item shipped and change the item quantity if needed. Set the shipment status and provide shipment details like shipping provider, tracking number and date. Add any comment if required.

 

Check the checkbox Notify Shipment Details to the Customer.  

 

Finally, click on the Create Shipment Button. 

 

The shipment is created and the member is notified via email with all the tracking information. In addition, the buyer will be notified via shipment status on their Orders List in their My-Account Dashboard.

 

Shipstation

Shipstation is an integrated shipping and fulfilment platform. It provides shipping solutions for businesses who process large amounts of shipments.

 

This is a premium service that automates and streamlines the shipping process.

 

Sellers need to purchase a Shipstation subscription to get access to special lower shipping rates agreed directly with the providers. You will get a 30 days free trial. 

 

Once you have subscribed to Shipstation, all your Silverhammer orders will be imported into Shipstation for complete control and management of the shipping process. Automations save time by applying criteria set like order sorting, order splitting into multiple shipments, label printing and much more.

 

We recommend Shipstation for successful businesses who would like to be free of the weight and fuss of processing orders.

 

More information can be found on the Shipstation Website. To create your Shipstation Account click here.

 

To connect the Shipstation with Silverhammer Platform navigate to Sellers Dashboard/ Settings/Shipstation.

 

You will get a special Authentication Key. After creating a Shipstation account, navigate to Shipstation Account/Selling Channels/Connect Store or Marketplace and select WooCommerce from the list.

 

Enter the authentication key and your Store URL. Set statuses and you are ready to go. 

 

Return Policy

Sellers can set up a customised Return Policy by adding a label, type, length, and by selecting preset return reasons. This information will be displayed on all listings pages and throughout the whole transaction process.

 

These settings are legal terms and conditions so should be used carefully. For example, if Sellers do not include Return options for members, they still may be liable to accept returns in certain situations. If a member opens a return case, for example if items weren’t as described or arrived damaged, then a return and refund will usually be required.

Seller Terms and Condition should comply with Silverhammer Coin Auctions Terms and Conditions, Consumer Rights Act or Distance Selling Online Selling

Visit the Global Silverhammer Returns Policy and refer to the terms and conditions here.

 

Check also the Shipping Policy where, in addition, you can set processing time for all your listings.

 

How to refund a member

Sellers can refund a member from the Order Page by clicking on the Request Refund.

 

After Sellers specify the quantity of items to be refunded the system will populate the correct amount of money to be refunded.

 

Sellers can decide whether to refund shipping costs in full or partially, depending on their T&C or an agreement with the member.

 

Visit the Managing Orders page for important information about refunds. 

Store SEO

Setting Up Store Analytics

Sellers can see insights for the store in their dashboard and improve product performance and make data driven decisions.

 

You can see information like the number of users, a map of where they are from, how long customers viewed your products for, page views, bounce rates, and keyword tracking. You can even add social media SEO, and more.

 

To set up your Store SEO (Search Engine Optimisation) go to Store Settings/Store SEO. You can describe your store in search engine results:

 

Seo Title will be presented as the store’s title,

Meta Description will be presented as the store description,

Meta Keywords is not visible for viewers; it helps search engines to determine the subject of the page.

 

Facebook Title, Description and image will be presented in the Facebook Feed.

 

X Title, Description and Image will be presented in the X Feed.

Listing Advertising

Sellers can advertise auctions and general products straight from their Seller’s Dashboard/Products and Auction tabs by clicking on the advertisement icon. Advertising can also be added from the Product or Auction Edit page.

 

Advertising is free to add for any listing, so if the item doesn’t sell you will not be charged. 

 

If the item sells during the advertising period, we will charge the commission fee for advertising. 

 

There is a limit of how many listings can be advertised per calendar month, depending on the subscription plan a Seller subscribes to. Visit Fees Page to check current advertising fees.

How to List Your First Auction 

Navigate to the Seller’s Dashboard/Products and click on Add New Auction Product button.

 

Provide all the basic information like the auction name and short description, and upload images to the listing gallery. 

 

Add a category or multiple categories matching your item. For example, a Silver Shilling can be listed in the following categories:

 

Coins British Coins Milled (1816-1837) Shilling,

Coins Silver.

 

Tags can be selected from the already existing tags or Sellers can add new tags.

General Options

Select the condition from: Uncirculated, Circulated, Graded, Ungraded or Unspecified.

 

Set the Start Price. Optionally set  Bid Increments, Reserve Price and a Buy It Now price. 

 

Set the Auction Start Date and time, or click on the NOW button for it to publish instantly. Click on the Done button. Set Auction End date and click on the Done button.

 

If you don’t provide Auction Start and Finish dates your auction will be published for 7 calendar days.

 

Sellers can enable automatic relisting for the auction. Specify after how many hours the auction should be relisted if:

 

the item does not sell,

if it was not paid for or

after auction duration.

 

Shipping and Tax

All items available to list are physical items so these require shipping automatically. “This product requires shipping setting” can be ignored, although it can be used to show the item packaging size on any listing page.

 

Tax status settings are available depending on your Seller Type. If you are a private/individual Seller these are preset and you don’t need to do anything with regards to tax. Business Sellers can use typical tax rates depending on their business requirements.

 

More information about Tax and VAT can be found in Help Centre Taxation and Vat Center.

Description

Sellers can describe their items in this section with writing tools like using bold, italic or underlined text, and more. Sellers can reference their items from the popular collectors’ catalogue Numista.

 

We recommend using a document editor to create bright and colourful text that can be pasted into the listing editor box.

 

Silverhammer Platform Operators do not allow inserting links in listing descriptions other than mentioned. If the listing description contains unsupported web links, then the Seller will be presented with an advice notice and asked to remove the link.

 

To publish your auction, click on Add Auction Product.

After publishing your auction, you will be taken to the listing edit page. You can set further options like Attributes, Advertising, Listing Status and Visibility.

Relisting Auction

If your auction item is unsold or a member fails to pay for it you can easily relist your auction from the Auction Edit page.

 

Click on the Relist button to see Start and End fields. 

 

To enable automatic relisting check the checkbox to see the following options:

 

Relist if the auction fails unsold,

Relist if not paid,

Relist after auction duration.

 

Enter a number of hours to relist the auction within a given time frame. 

How to publish your First General Listing

General listing is achieved in 2 simple steps and without the extra options that apply to auction listings like Start and End Time.

 

Step 1

 

Navigate to the Seller’s Dashboard/Products and click on the Add New Product button from the top right of the screen.

 

Provide all the basic item details like listing name, price, and a short description, and upload images. 

Discount

Optionally, Sellers can set a discounted price and schedule start and end dates for that discount. Discounts will be clearly shown to members on any listing page where the item appears.

 

Visit this page to check how to schedule and apply amount discounts to any listing.

 

Add a category or multiple categories matching your item. For example, a Silver Shilling can be listed in the following categories:

 

Coins British Coins Milled (1816-1837) Shilling,

Coins Silver.

 

Tags can be selected from the already existing tags or Sellers can add new tags. It’s good practice is to give an item only one category. If you want to specify other listing characteristics, we recommend using Tags. 

 

From the example above the Seller can add category 1, and add a Tag: Silver.

 

Select time condition from: Uncirculated, Circulated, Graded, Ungraded or Unspecified.

 

Sellers can describe their items in this section using writing tools. We recommend using a document editor to create bright and colourful text that can be passed into the listing editor box.

 

Sellers can reference their items from the popular collectors’ catalogue Numista.

We recommend using a document editor to create bright and colourful text that can be passed into the listing editor box.

 

Silverhammer Platform Operators do not allow inserting links in listing descriptions other than mentioned. If the listing description contains unsupported web links, then the Seller will be presented with an advice notice and asked to remove the link.

 

Click on the Create Product button or Create & Add New.

Step 2

A General listing is created in Draft Status to allow Sellers to set Tax Status and Tax Class.

For private/individual Sellers, taxes are managed by the Platform Operator. This doesn’t require any relevant knowledge about Taxes from Private Sellers. 

 

If you are a Business Seller you must apply the correct taxes to your listings as per your business model and needs. 

 

Failure to do so may result in legal action taken against you by the relevant authorities and your account selling capacity may be disabled.

 

Visit this page to learn more. To check about Platform Operator obligations please visit here. To learn more about Our Role In Tackling Online VAT Fraud And Error visit this page.

More information about Tax and VAT can be found in our Help Centre Taxation and Vat Center.

 

Listing Type

Sellers can choose from Simple and Variable Listings

 

Simple products have only one unique stock control number and price, and don’t have any options to choose from.  For example: a unique coin or banknote or a specimen.

 

Variable products can have many variations or options to choose from, with different prices. 

 

For example: all Olympic 50 pence coins can be listed under one listing that would have up to 29 variations, allowing a member to select an exact coin they are interested in buying, one of each Fifty Pence coins from the whole set.

 

Or it could be a set of a few 1 penny coins with a variety of dates. Again, a member can choose the exact coin they want to add to their collection.  

How To Add Listing Variations (Variable Listing Type)

From the Product Type menu select Variable. Below, in the section Attribute and Variation you will see new fields to write your variations. 

 

You need to add Attributes first before you can create Variations.

 

Some Attributes have been already added for your convenience and can be selected from a drop down menu. Otherwise, Custom Attribute should be selected. 

 

Enter name and Values. Add value by pressing Enter on your keyboard. 

 

There are options to show the variation on the product page and to use the given attribute for Variations. Click on the Add Attribute button. 

 

Repeat this process adding Attributes to create variations. When you’re finished, click on the Save Attribute button.

 

You will see the Add Variation field, and you can select Create Variations from All Attributes if you create multiple variations at a time. 

 

Default Variations can be chosen to preselect those Variations on the listing page.

 

Click on the GO button and confirm that you wish to create a new Variation for each and every possible combination of attributes. 

 

We will create all the combinations and notify you as to how many there are.

 

You can enable/disable the Variation, optionally enable stock management, and specify other basic variation options such as price, size and description. Shipping Class, Tax Class and Item Condition can be left the same as the parent listing, or these can be changed too. 

 

Repeat the process for each variation. 

 

Don’t forget to click on Save Product at the bottom of the page, otherwise if you leave or refresh the listing edit page all variation specifications will be lost. 

Stock Management & Inventory

Setting up a Stock Keeping Unit (SKU) and enabling stock management is straightforward.

 

What is SKU? SKU is a Stock Keeping Unit. Sellers can give an item their unique number to ensure they send the correct item to a member who purchased it. 

 

Sellers can manage their stock and inventory from the Listing Edit Page.

 

Enter the unique item number and set the status. Out of stock items will show in the Seller’s shop but will not be available to purchase. 

 

Enable Product Stock Management.  Add stock quantity and optionally a Low Stock Threshold to receive a  notification that the stock is running low. 

 

Sellers may want to check the box to allow only one item to be purchased in a single order.

 

If Sellers listed Variable Products, they can manage stock for each variation.

Set Linked Products for Upsells and Cross-sells

Up-sells are other listed items Sellers recommend instead of the listing viewed by a customer. These listings can be related by type, for example by offering the customer similar items but at different item grades or better quality, or greater investment value.

 

Up-sells will show on listing pages in the More Products Tab

Set Discount Options

Sellers can set bulk discount options, specify quantities for the discount to apply, and percentage discounts.

 

This can be done storewide via Seller Dashboard/Settings/Store or per listing from the Listing Edit page. Visit this page to check how to schedule and apply an amount discount to a listing.

Set Specific Return Options for a listing

Sellers can set up a Global Return Policy. These terms can be overridden for each individual listing from the Listing Edit page

 

Sellers can specify label, type, reasons for returns and for how long a Return is accepted after the purchase. In addition, Sellers can add specific Terms and Conditions for that listing.

Set Listing Status, Visibility and Purchase Note

Sellers can change listing Status to Online or Draft. Online listings will be available on the platform for any member to purchase, while Draft listings are not available or visible.

 

Sellers can specify if a given listing should be available in listing search results. 

 

If Catalogue Option is selected, the listing will appear only in the Store and given Category Page. 

 

If Search Option is selected, the listing will be displayed in the search results only.

 

Sellers can Add a Purchase Note to a listing and the member will be informed in their Order Email. 

Advertise the Listing

Sellers can advertise any listing for it to appear on the top of the page it is listed on. It’s free to launch an advertisement but if the item sells it will attract an extra commission fee.

 

Visit our Fees Page to check current advertising fees.

Managing Orders 

All orders will appear on the Seller Dashboard/Orders.

 

This page displays orders details, member details, order total and Sellers earring after commission deduction, and shipment status. 

 

In the Actions section, Sellers can use Complete Order to change an order status.

 

Also, they can view the full order details page, packing slip and invoice.

Request Refund

Our refund policy is written with care and to encourage good trading ethics. We strive to ensure best practice and an honest approach to all transactions on the platform. We aim to facilitate respectful trading of collectors’ items that are accurately described and presented, to avoid any doubt in the item’s provenance and quality. At the same time, we strive to ensure that members always make informed purchases that are intentional. 

The Platform Operator will refund commissions on request in some cases, for example when an order was made fraudulently, by mistake, or when a refund is requested before the item was shipped.

The Platform Operator approves all refunds automatically, so Sellers have full peace of mind of the transaction.

 

For security reasons, it will take a few hours or days for the member to receive the refund. This short delay is outside of the control of The Platform Operator. Usually only a few hours.

 

Sellers can request a refund of their earnings only. Transaction fees are not returnable and the Platform Operator commissions are refundable only on request.

 

Sellers can request the commission refund from the Platform Operator if they feel that the transaction was fraudulent, was never shipped or if the member just changed their mind. Commission refunds can be requested here

 

It is a good practice to add a small restocking fee (%) to your store Terms and Conditions. This will ensure Sellers’ time is spent efficiently and help members to make intentional and honest purchases.

 

Sellers can process refund requests manually or automatically.

 

Manual requests are not recommended to be used on a daily basis. This option is available for certain situations only when an automatic refund was declined. This can occur for various reasons.

How to process Manual Refund Requests?

If you choose a manual return method you will need to transfer money manually from your bank account to the member’s bank account or via a connected payment method to the Platform Operator. Changing the order status to Cancelled that does not initiate the refund process.

The Manual request method needs to be used carefully and only in specific situations, for example if the member’s debit/credit card expired and the refund is declined or if the Seller hasn’t had sufficient funds in their connected Stripe account to process an automatic refund.

 

In this case the automatic request will be declined as well.

  

Requests can be processed from the Seller Dashboard. 

To initiate a refund, open the order details page.

 

Specify the quantity of the product/s for the amount to be automatically adjusted. If the Seller is not refunding the postage fee the refund will be marked with ‘partial’ refund status.

 

If they have been collected, all taxes need to be refunded as well. 

 

Add a refund note if needed, and select Refund Manually, and confirm.

 

The confirmation will appear in the Order Notes section.

How to process Auctomatic Refund Requests?

Automatic requests should normally be used, as this provides the most convenient transfer method via account connected payment method Stripe. After processing the request no further action is necessary from the Seller or the member.

 

The Platform Operator approves all refunds automatically, so Sellers have full peace of mind of the transaction.

 

It will take a few days for the member to receive the refund for security reasons. This is outside of the control of The Platform Operator. 

 

Sellers can request a refund of their earnings only. Transaction fees are not returnable and the Platform Operator commissions are refundable only on request. 

 

Sellers can request a commission refund if they feel that a transaction was fraudulent, was never shipped, or if the member just changed their mind. Commission refunds can be requested here. 

 

It is a good practice to add a small restocking fee (as a %) to your store Terms and Conditions. This will ensure Sellers’ time is spent efficiently and help members to make intentional and honest purchases.

 

 

How to process Automatic Refund via Stripe

Requests can be processed from the Seller Dashboard.

 

Open the order details page to start a refund.

 

Specify the quantity of the product/s for the amount to be automatically adjusted. If the Seller is not refunding the postage fee the refund will be marked with ‘partial’ refund status.

 

All taxes need to be refunded if they are collected. 

 

Add a refund note if needed, and select Refund Via Stripe, and confirm.

 

The confirmation will appear in the Order Notes section.

Refunding Taxes

If taxes have been collected, they must be refunded as well. If a partial refund was requested for, example 25% of the value of the item, the Seller should input the correct fraction in the quantity box for the tax to be calculated accordingly, not the amount.

Refunding Shipping Costs

Shipping costs and taxes associated with it need to be entered separately.

If you do not wish to refund shipping costs this must be included in your Store Terms and Conditions and Refund Policy. 

Rate member for the purchase transaction

Sellers can review a member after the transaction has been completed. Sellers can rate for several criteria, such as communication and payment.

Order Notes and Tracking Details

Sellers can add a note to customers or a private note to themselves. Customer Notes will be shown on the Member Dashboard/Orders on a specific order page and an email notification will be sent.

 

As an addition, after a shipment is created, the Seller can send a note to the member with all shipment tracking information, including a link to shipping provider, tracking number and date.

Table of Contents

Quick Questions Answered

For general products we offer additional marketing tools free of charge.

 

  • Upsells are listings with a Seller recommendation as an alternative to the currently viewed listing. For example, these could be listings that are better quality or are more expensive. 
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Cross-sells are listings that can be promoted in the cart based on your recommendations and bought in addition to products already added by a member to the cart.

Private Sellers do not have a Shop in their account. Therefore no Store Settings are available to them. If you are a Private Seller visit Subscriptions Page and consider upgrading to a Superior Collector’s Subscription to get your own Store. 

 

Private Sellers need to configure required store settings like shipping, payment, verification, and thier return policy. See out 3 step selling setup.

Yes, it is possible to reference items from the popular collectors’ catalogue Numista. Other links are currently not permitted. We aim to add more supported services in the future.

Sellers can list auctions or simple and variable general listings. Please visit the Support Center/Selling for more information about listing types.

Silverhammer Coin Auctions
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