United Kingdom (UK) Trading & Collecting Worldwideinfo@myshca.co.uk

Shipping Policy

This policy is designed to provide details about how sellers should fulfil their orders, and to advise all members about their rights. This is to help to maintain good practices and take proactive measures to ensure customer satisfaction – and good shopping and collecting experiences on the Silverhammer Platform.

 

1. Sellers must use the shipping method selected and paid for by the customer.

 

 

2. Sellers must provide information about shipping processing time in their listing and process their orders within the time advertised. This should be set at Seller Dashboard/Settings/Shipping/Add Shipping Policy.

 

 

3. Sellers should review processing times to ensure that they can meet their own requirements. Also shipping speed and costs should be reviewed and the cost matched to the fee charged. The handling fee and costs of packaging can be added only if clearly described in the seller’s Shipping Policy.

 

 

4. Sellers must create Shipments from the order detail page and provide tracking number when available. The tracking number must match the delivery details.

 

 

5. Sellers must manage the Shipping Status correctly and efficiently to match the real shipping process. For example, when an item is shipped the seller should change shipment status to Shipped.

 

 

6. Sellers are required to offer a certain shipping level and insurance depending on the item price, or the price they expect an item to sell, or the destination it is being shipped to. For example, a signature may be required for items over £21.

Minimum Shipping Service Recommendations

Item Value Recommended Shipping Service
Up to £20
Standard, basic carrier compensation up to £20, tracking advisable, or equivalent.
£21 to £50
Signed for and Tracked, basic carrier compensation up to £50, or equivalent.
£51 to £100
Royal Mail Special Delivery/Next Day 1pm/ up to £750 compensation, proof of delivery, additional insurance advisable, or equivalent.
International up to £20
International Standard 3-5 days, or equivalent.
International £21 to £50
International Tracked and Signed, or equivalent.
International £51 to £250
International Tracked and Signed, extended insurance cover, or equivalent.
International £251 and more
International Tracked and Signed, extended insurance cover, or equivalent.

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